Returns & Replacements Policy
We aim for every collectible to arrive in sound condition. Please review our clear replacement and order resolution guidelines below.
1. Replacement Eligibility (Damaged or Incorrect Items)
If your package arrives with physical damage from transit, missing parts, or if an incorrect product was delivered, you may request a replacement within 48 hours of delivery.
- Notice must be reported promptly within 48 hours of receiving the shipment.
- Item must be kept in its original packaging with all included accessories and art box components intact.
- An unboxing video or photographs showing the outer shipping box and delivered contents may be requested to assist our team in verifying transit damage claims.
2. Cancellation Before Shipment
Orders can be canceled prior to dispatch by contacting support. Once an order has been verified, packed, and handed over to courier partners for transit, standard shipment processing applies.
3. Non-Returnable Conditions
Due to the delicate nature of scale figures and limited-edition art statues, items that have been opened, assembled, altered, or damaged through post-delivery handling are non-returnable unless a verified manufacturing or transit defect exists.
4. How to Request Support
To initiate a replacement check or report an order issue, please contact our support phone: